Terms & Conditions

1. Ownership & Merchant Identity

The terms "we", "us", "our", or "Platform" refer directly to the owner of this service and application ecosystem. The term "you" refers to the user, subscriber, or viewer of our website. Your use of this service is subject to the legal jurisdictions governing our registered business operations based in West Bengal, India.

2. Account Registration & Security

To utilize our AI chatbot configuration systems, embedding tools, and data workspaces, you may be required to register a user account. You are entirely responsible for maintaining the strict confidentiality of your access tokens, passwords, and data keys, as well as all billing activities occurring directly under your account workspace.

3. Services & Content Training Usage

Niro Chat provides software-as-a-service (SaaS) features that allow clients to parse URLs, document texts, and custom configuration inputs to generate conversational AI automation blocks. You explicitly retain ownership of data uploaded into your workspace. However, you agree not to use the platform to train or distribute malicious scripts, deceptive software, or copyright-infringing content payloads.

4. Payments, Billing & Subscription Plan Alterations

All financial transactions, recurring cycles, and system subscription plans are processed securely using authorized electronic networks and integrated payment processing partners (including Razorpay).

By confirming a subscription purchase tier, you explicitly authorize the settlement of listed tariff costs. We reserve the absolute right to alter structural plan limitations, usage log barriers, and subscription tariffs upon rendering advance warning notes to active premium accounts.

5. Cancellation & Refund Guidelines

Any requests regarding account termination, workspace suspension, package drops, or transaction queries are strictly handled in accordance with our separate Cancellation & Refund Policy. Please review our baseline refund intervals before initializing premium tier settlements on our dashboard systems.

6. Limitation of Liability

Niro Chat is provided on an "as-is" and "as-available" mechanical infrastructure base. We do not guarantee that conversational outputs rendered by autonomous AI agents will always be flawlessly accurate or legally binding for your specific end-consumers. We accept no liability for data misinterpretations or platform downtimes.

7. Governing Law & Dispute Resolution

Any legal actions, transactional discrepancies, or workspace compliance disputes arising from your platform engagement shall be governed under the exclusive jurisdiction of the competent courts in West Bengal, India.