Privacy Policy

Last updated: May 24, 2026

At Niro Chat, we value your trust and are deeply committed to protecting your personal data and privacy. This Privacy Policy describes how we collect, use, process, and share your information when you utilize our website, dashboard services, and conversational AI chatbot application.

1. Information We Collect

We collect information necessary to provide and manage your subscription account effectively. This includes:

Account Information: Name, business email, and billing profile details when you register.
Application Data: URLs, document texts, training data, and chat configurations uploaded into your workspace.
Technical Logs: IP address, browser type, device identifiers, and system interaction logs.

2. How We Use Your Information

Your data is used strictly for technical performance, user service delivery, and legal compliance:

To run, optimize, and maintain your custom AI chatbot interfaces.
To handle license allocations, process service plans, and send product status alerts.
To detect, prevent, and mitigate security threats, API abuse, or software fraudulent activities.

3. Payment Processing & Third-Party Disclosure

We do not sell, trade, or lease your personal identity records to third parties. However, we do securely transmit transactional details to trusted service partners essential for executing user-initiated platform interactions.

⚠️ Payment Data Security: All card settlements, net banking instructions, and electronic wallet payments are processed exclusively using our secure, integrated payment gateway partner, Razorpay.

Niro Chat does not intercept, store, or view your sensitive financial information (such as raw credit/debit card numbers, CVVs, or bank account passwords). Such payment tokens are collected and encrypted directly via Razorpay's PCI-DSS compliant secure infrastructure layers.

4. Cookies and Analytical Tracking

We utilize minimal tracking cookies and browser storage systems to maintain active authentication states across your dashboard and preserve customized system parameters. You have the right to alter cookie behaviors using native browser toggles, though it may disrupt active workspace operations.

5. Data Security, Retention & Deletion Rights

We use secure, isolated database structures to ensure your workspace assets stay protected. Users retain full rights to alter or programmatically purge their uploaded training resources, contact logs, or account profiles instantly through the core control panel dashboard environment.

6. Privacy Support Contacts

If you have questions regarding personal information handling, automated data scrubbing intervals, or wish to review stored logs, please contact our privacy desk directly at: [email protected].